Read Fluchtweg Hamburg's terms and conditions. Important booking, liability and cancellation information.
Befus GmbH HRB 155293
Managing Director: Nadezda Befus Wandsbeker Zollstr. 87-89 22041 Hamburg Website: www.fluchtweg-hamburg.de Email:
“Fluchtweg” is an escape game primarily intended as a team building activity. The game is unsuitable for children under 10 or persons with nervous disorders. Children under 14 may only play when accompanied by an adult. Befus GmbH reserves the right to refuse entry or to change, close or remove elements for technical or operational reasons without prior notice. In such cases, paid fees will not be refunded.
The person making the booking must be authorised by all participants listed, or, for minors, by their parents or guardians. The booker is responsible for ensuring all payments to Befus GmbH are made on time and must be at least 18 years old. All bookings must be made online at www.fluchtweg-hamburg.de. The booking becomes binding once you receive a confirmation email. If you do not receive the email, contact us immediately at .
Payment options include PayPal, credit card and other online methods displayed on our website, as well as vouchers. For short-term bookings, payment can also be made on site in cash or by card. Full payment must be received before participating. Corporate customers may pay by invoice provided that payment is received at least three days before the event.
A legally binding contract is formed between the booker and Befus GmbH when the confirmation email with the booking number is sent.
Prices are listed at https://www.fluchtweg-hamburg.de/en/plan-your-visit/prices/ and include VAT. Befus GmbH reserves the right to correct errors in advertised or confirmed prices as soon as they become known.
Purchasing tickets constitutes a contract for services related to leisure activities for a specific date in accordance with §312g Abs. 2 Nr. 9 BGB. Therefore there is no statutory right of withdrawal. Every purchase is binding once confirmed by Befus GmbH.
Rescheduling or cancelling an escape game is not free of charge. You can request a change: (a) More than 48 hours before the booked slot – a fee equivalent to the price for two players is retained and the remainder issued as a voucher. Cash refunds are excluded. (b) Less than 48 hours before the booked slot – 100% of the ticket price is retained.
We may occasionally need to make changes or correct errors before or after confirming bookings, and we may have to cancel bookings. Should a major change or cancellation be necessary, we will inform you as soon as possible. You may then: a) Accept the revised arrangement, b) Choose an alternative date offered by us; if cheaper, we refund the difference, c) Cancel and receive a refund of all monies paid. These options do not apply to minor changes. Our liability is limited to significant changes or cancellations.
We do not accept liability or pay compensation where performance is prevented by events of force majeure beyond our control, such as war, natural disasters or severe weather.
We perform all contractual services with reasonable care and skill. We are liable if our employees, representatives or suppliers fail to exercise such care. We are not liable for services not included in the contract or for business losses. In the event of a claim, you must provide reasonable assistance and notify us promptly in writing.
(1) Each player receives a safety briefing at the start. Intentional damage to equipment may be charged. (2) Photographing, filming or recording in the rooms is prohibited. (3) Bringing or consuming your own food and drinks is forbidden. (4) Mobile phones and other electronic devices may not be used during the event. (5) Solutions, equipment and rooms are protected works and trade secrets. Passing them on is prohibited. (6) Participation while under the influence of alcohol or drugs is not allowed.
Please ensure you know how to reach Befus GmbH or the event location.
Parking is at your own risk.
Fluchtweg is a live event. Rooms are prepared and reserved for your time slot. If you arrive late, we cannot provide the service and admission may be refused. Tickets will be forfeited without refund.
Updated 16.01.2024